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Mechanical Field Service Technician

Anywhere, British Columbia (Regional), USA (Regional)

DESCRIPTION

The Mechanical Field Service Technician is a highly motivated professional working in the BID Group Service Division. As a key member of the technical team, you will be involved primarily in the servicing, maintaining and fine tuning of the state-of-the-art BID Group’s line of sawmill and planermill equipment. The ability to travel extensively to client’s sites and maintain a close working relationship with team members is a must in this role. We empower our people to do their very best and create an environment that will encourage new ideas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Adhere to and promote company safety standards.
  • Ensure customer satisfaction with system.
  • Carry-out scheduled service visits.
  • Complete preventative maintenance following checklists and train clients on system
  • Fine tune highly integrated scanning systems for customer specific needs.
  • Provide remote & over-the-phone troubleshooting service in support of our call center.
  • Extensive travel within North America.
  • Complete timely & thorough service reports, timecards, expense reports, etc.
  • Communicating with vendors, internal contacts and customers

SKILLS AND QUALIFICATIONS

  • Have a diploma, degree or trade qualification in the electronics field or the equivalent experience
  • Electronics/hardware troubleshooting and problem-solving skills on industrial equipment
  • Hardware and software application knowledge
  • Ability to travel to mill locations in North America
  • Strong communication skills and customer oriented
  • Capability of working under-pressure
  • Experience working in an industrial environment is an asset
  • Knowledge of lumber industry and/or lumber grading ticket is an asset

If you are interested in working with us, please send your resume today!

Job Types: Full-time, Permanent

What we offer:

  • Travelling required job on 13-8 rotation.
  • Guaranteed minimum (8 hours / day in 13 / 8 rotation).
  • 13th day: $4 / hour bonus.
  • Automatic weekend overtime.
  • Competitive wage.
  • No relocation necessary.
  • Will consider third-year millwright apprentices.

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